Privacy Policy

Privacy Policy for Exceed Web Services

Effective Date: May 19, 2025

1. Introduction
Welcome to Exceed Web Services (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.exceedwebservices.com (the “Website”), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

This policy applies where we are acting as a data controller with respect to the personal data of our Website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our contact email for data protection inquiries is business@exceedwebservices.com.

2. Information We Collect
We may collect and process the following types of personal information:

a. Information You Provide to Us:

    • Contact Information: Such as your name, email address, phone number, company name, and any message content when you fill out contact forms, subscribe to our newsletter (if applicable), or otherwise communicate with us.

    • Project Information: If you inquire about our services, you may provide details about your project requirements.

b. Information We Collect Automatically:

      • Usage Data: Information about your visits to and use of this Website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths. This data is typically collected through cookies and similar tracking technologies.

      • Technical Data: This may include information about your device.

3. How We Use Your Information
We use the information we collect or receive for the following purposes:

  • To Operate and Maintain Our Website: Ensuring the Website functions correctly and is secure.

  • To Respond to Inquiries: To respond to your comments, questions, and provide customer service when you contact us via email or contact forms.

  • To Provide Services: If you engage our services, to fulfill our contractual obligations, including project communication and delivery.

  • For Marketing Purposes: With your explicit consent, to send you newsletters, promotional materials, and other information that may be of interest to you. You can opt-out of receiving these communications at any time.

  • To Improve Our Website and Services: To understand how users interact with our Website, to analyze trends, and to improve the user experience and our service offerings.

  • For Legal and Compliance Reasons: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. Legal Basis for Processing Your Personal Data (UK GDPR)
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

  • Consent: We will rely on your consent to process personal data for marketing communications or for the use of non-essential cookies. You can withdraw your consent at any time.

  • Contractual Necessity: We will process your personal data if it is necessary to perform a contract with you (e.g., to deliver services you have requested) or to take steps at your request before entering into a contract.

  • Legitimate Interests: We may process your personal data for our legitimate interests, such as to operate and improve our Website and services, for analytics, and to protect our legal rights, provided that such interests are not overridden by your data protection interests or fundamental rights and freedoms.

  • Legal Obligation: We may process your personal data where it is necessary for compliance with a legal obligation to which we are subject.

5. Sharing Your Information
We do not sell, trade, or rent your personal information to others. We may share your information with third parties in the following situations:

  • Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., website hosting, data analytics, email delivery, IT services). These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

6. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of the United Kingdom or the European Economic Area (EEA) where the data protection laws may differ.

If we transfer your personal data out of the UK/EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • The country has been deemed to provide an adequate level of protection for personal data by the UK authorities.

  • We use specific contracts approved by the UK authorities which give personal data the same protection it has in the UK (e.g., Standard Contractual Clauses or an International Data Transfer Agreement).

7. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal data, transmission of personal information to and from our Website is at your own risk.

8. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

9. Your Data Protection Rights (UK GDPR)
Under UK data protection law, you have certain rights regarding your personal data. These include the right to:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or to a third party (data portability).

  • Withdraw consent at any time where we are relying on consent to process your personal data.

  • Lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). (www.ico.org.uk)

To exercise any of these rights, please contact us at business@exceedwebservices.com.

10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

11. Children’s Privacy
Our Website is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under this age. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us:

Exceed Web Services
Email: business@exceedwebservices.com

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).